Store Policies Provides information on store policies.

Store Policies

Ordering Online with us is safe, secure and easy!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

COVID-19 Supplemental Ordering Information

Last updated 25 Oct, 2020

We continue to despatch orders using Royal Mail and our other couriers. You may find delivery times are longer than usual, even for express delivery services like Next Day, Royal Mail Special Delivery and International Express Courier. Most domestic deliveries are arriving on time and express services are given priority over standard services. However, delivery charges will not be refunded and consequential loss claims will not be considered if items are delivered later than expected.

If we find that we are unable to despatch your order for any reason, we will contact you to confirm if you wish to put your order on hold until such time as we can despatch or instead cancel the order and refund your payment in full.

Thank you for your support and understanding at this challenging time.


Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.

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