Ordering Help - Quasar Electronics Limited Ordering options and help. Online ordering, payment options, postal ordering and other helpful tips on shopping with Quasar Electronics. We ship worldwide.

Ordering Help

COVID-19 Supplemental Ordering Information

Last updated 02 Jul, 2020

We continue to despatch orders using Royal Mail and our other couriers. You may find delivery times are longer than usual, even for express delivery services like Next Day, Royal Mail Special Delivery and International Express Courier. Most domestic deliveries are arriving on time and express services are given priority over standard services. However, delivery charges will not be refunded and consequential loss claims will not be considered if items are delivered later than expected.

If we find that we are unable to despatch your order for any reason, we will contact you to confirm if you wish to put your order on hold until such time as we can despatch or instead cancel the order and refund your payment in full.

Thank you for your support and understanding at this challenging time.


Ordering Information

Ordering Online is Fast, Easy and Secure
PayPal Accepted Here

Our safe and secure online ordering system is the quickest and easiest way to place your order. You can pay securely by credit, debit and Amex card or PayPal. Card payments are handled by SagePay and are website is tested daily for security by Trustwave.

The system will automatically calculate the shipping options and rates for any destination worldwide. Just add the items required to the cart and use the Shipping Calculator to see the available shipping options for your destination.

Please provide the correct registered card holders name and address in the "Billing Information" section to avoid order processing delays or cancellation.

Prices and Sales Tax

Prices are quoted in British Pounds Sterling (shown using the £ sign in our catalogues) shown in the shopping cart exclude VAT and delivery. The correct tax is automatically calculated by our online shopping system based on the delivery destination. The VAT cannot be deducted for EC customers unless you are registered for VAT and supply us with a valid VAT/TVA/IVA number at the point of Checkout. If you live outside the EC the price will be shown excluding UK sales tax. To get an idea of how much our products are in your own currency you can use Universal Currency Converter. Any import duties applied are the sole responsibility of the purchaser.

Conditions of Sale

Orders that are accepted are subject to our Conditions of Sale. If you are ordering self-assembly products please also read our Project Kit Information prior to ordering.

Kit (KT) or Assembled (AS)?

The KT order code products are supplied in kit form. The AS order code products are supplied with ready assembled and tested. (Most of the pictures on our website show products in the ready assembled format.) Product Formats Info

Minimum Order Value and Pricing

Our minimum order value of goods is GB£5.00 excluding shipping charge and VAT applicable to your country. There is no minimum order quantity. We offer quantity price breaks on many items. These are available to all customers. We do not offer trade prices. All customers get the same prices.

Other Ordering Options

We only accept paper Order Forms from UK customers. We no longer accept payment by personal cheque. Full payment (including shipping charges) must accompany the order. See the Shipping Rates and Payment Methods section below for details of how to order from your country.

Simply download a copy of the Order Form for your country by right clicking on the hyperlink (these can be found under the Shipping Rates section below) and selecting the 'Save Target As...' or 'Print Target' option. Fill in the items you require and post with your payment to the address below.

Quasar Electronics Limited
PO Box 6935
BISHOP'S STORTFORD
CM23 4WP
UNITED KINGDOM

Overseas customers must order online or request an official quotation by email.

Online Price Quotations

If you would prefer to order goods via post or fax or live outside the UK and are not sure how much you need to pay you can use our online shopping system to generate a quote for you. The system will calculate the delivery options and rates for any destination worldwide. Just add the items required to the cart and use the Shipping Calculator to see the available shipping options for your destination.

 

Despatch Procedure

Delivery

All orders are subject to a non-refundable standard delivery charge based on weight and destination. Express and International delivery options are available at extra cost. Full details can be found above.
We endeavour to despatch goods the same day (subject to stock availability) where orders are placed before 2.00pm (excluding Saturday, Sunday and Public Holidays).
UK Standard 3-7 Working Day Delivery orders will be sent by our choice of either Royal Mail 2nd or 1st Class mail (Recorded (Signed for) option at our discretion), Royal Mail Standard Parcels, Royal Mail Special Delivery or ParcelForce 48 Hour.
UK Mainland Next Working Day Insured Delivery orders will be sent by our choice of either Royal Mail Special Delivery Next Day or ParcelForce 24 Hour and are guaranteed to reach you by 6pm the next Working Day (Monday to Friday excluding Public Holidays) following the day of despatch. Deliveries to Scottish highlands and other outer lying areas are not guaranteed for next day delivery (click here for full details).
International orders will be shipped by Airmail or courier depending on the weight and value of the goods ordered.
Deliveries are made between 8am and 6pm local time, Monday to Friday and 8am and 1pm on Saturdays (Please Note that Saturday is not a guaranteed delivery day). Parcels may require a signature. If there is no one available to take delivery, a card will be left and you will need to make you own re-delivery/collection arrangements with the carrier.
We will notify you of any delays due to stock shortage via e-mail or telephone. You can expect delivery of any back-ordered items within 30 days of placing your order.

Please do not use P.O. Box addresses, as goods will be returned and you will have to pay a further shipping charge.

Exports

Carriage will be charged on orders involving Export at the published rates for consignments up to 500 Grams gross weight. We will contact you before accepting any Export order exceeding 500 Grams gross weight with details of shipping options and rates.

Product Availability

All despatch times quoted are subject to product availability but we do endeavour to keep all items in stock for immediate delivery. We will not substitute products without the customers prior approval.

Product availability can be checked by sending a message to our Sales Team or you can phone us on 01279 467799 (international 00 44 1279 467799).

Back ordered items are shipped at our expense and will be delivered within 30 days.

 

Shipping Rates and Payment Options

Please click on your country area for shipping Rates and Payment Methods applicable to you. View full list of countries that fall under the 'Europe Inc. Ireland'. All other counties other than those listed fall under the 'Rest Of The World' category.

Quasar Electronics Shipping Rates and Payment Options: UKUnited Kingdom

UK Payment Options
Credit / Debit Cards & PayPalOnline ordering is the most efficient way for us to process your order. Our website is safe, secure and we accept payment by PayPal and most major credit and debit cards including VISA, MasterCard, American Express, Maestro, Visa Debit, Visa Electron and Debit MasterCard's. Please do not send your card details to us by email as it is not secure!
You can also call our sales line on 01279 467799 to place your order between 8:30am - 5:00pm Mon-Fri.
You can also complete our Order Form and post it to us by Royal Mail.
Please provide the correct registered card holders name and address in the "Billing Information" section to avoid order processing delays or cancellation.
ChequesWe no longer accept payment by personal cheque. Please choose one of the alternative payment options.
Postal OrdersPlease made payable to "Quasar Electronics Limited" and main to us along with your completed Order Form.
Cash1. You can deposit UK bank notes and coins by making an over-the-counter payment at any UK high street bank deposit to our account. Please complete a paying-in slip. These are available at any HSBC branch. You will need our bank sort code and account number - please Contact Us for details.
2. You can send UK bank notes and coins to us by Royal Mail Special Delivery (however we accept no responsibility whatsoever if cash is lost in the post). Order Form.
COD (Cash On Delivery)This service has been discontinued by the Post Office and is therefore no longer available.
UK Postage & Packing rates (special charges may apply to out lying areas e.g. Northen Ireland, Scottish Highlands & Islands, IOM and the Channel Islands for parcels over 1.5Kg)
Standard 3-5 Working Day Delivery£4.95 inc. 20.0% VAT per order (from £0.00 (FREE) if you order online depending on the weight and value of goods ordered) for goods up to 2Kg. Sent by 2nd class post. Consignments over 2Kg will be quoted prior to despatch. Our shopping cart will automatically calculate shipping charges based on the basket weight.
Next Day Delivery£11.95 inc. 20.0% VAT per order (from just £7.80 if you order online depending on the weight) for goods up to 20Kg. Guaranteed next working day delivery to UK mainland (before 1pm for parcels under 2Kg in weight)*. Conditions apply - see map for details. Includes compensation up to GB£250 for lost/damaged items. Signature required on receipt. Consignments over 20Kg will be quoted prior to despatch. Our shopping cart will automatically calculate shipping charges based on the basket weight.
* Conditions apply - see Despatch Procedure above for details.


Quasar Electronics Shipping Rates and Payment Options: EUEuropean Union Countries

The prices quoted on our website are in British Pounds Sterling. You can use the Universal Currency Converter to see approximately how much our prices are in your own currency. You can pay using the following methods.
Credit / Debit Cards & PayPalOnline ordering is the most efficient way for us to process your order. Our website is safe, secure and we accept payment by PayPal and most major credit and debit cards including VISA, MasterCard, American Express, Maestro, Visa Debit, Visa Electron and Debit MasterCard's. Please do not send your card details to us by email as it is not secure!
Your account will be debited in British Pounds Sterling and converted into your local currency on your credit/debit/Amex card statement at the prevailing exchange rate.
Please provide the correct registered card holders name and address in the "Billing Information" section to avoid order processing delays or cancellation.
Telegraphic Transfer / Electronic TransferWe accept payment in British Pounds Sterling. For a quotation and our bank account details please contact our Sales Team with the details of your requirement along with your delivery address.
Shipping Charge rates to European Union Countries
EU Insured AirmailFrom GB£9.95 per order (depending on the weight). Includes compensation up to GB£100 for lost /damaged items. Our shopping cart will automatically calculate shipping charges for your shopping basket.
Express Courier DeliveryFrom GB£54.95 (inc. 20.0% VAT) per order. Scheduled courier delivery (typically 2-3 days to arrive*). Includes compensation up to GB£150 for lost/damaged items. Signature required on receipt. Our shopping cart will automatically calculate shipping charges based on the basket weight.
* Conditions apply - see Despatch Procedure above for details.


Quasar Electronics Shipping Rates and Payment Options: USAUSA and CanadaQuasar Electronics Shipping Rates and Payment Options: Canada

The prices quoted on our website are in British Pounds Sterling (not Canadian or US Dollars). You can use the Universal Currency Converter to see approximately how much our prices are in Canadian or US Dollars. If you live in Canada or the United States we accept the following payment options.
Credit / Debit Cards & PayPalOnline ordering is the most efficient way for us to process your order. Our website is safe, secure and we accept payment by PayPal and most major credit and debit cards including VISA, MasterCard, American Express, Maestro, Visa Debit, Visa Electron and Debit MasterCard's. Please do not send your card details to us by email as it is not secure!
Your account will be debited in British Pounds Sterling and converted into your local currency on your credit/debit/Amex card statement at the prevailing exchange rate.
Please provide the correct registered card holders name and address in the "Billing Information" section to avoid order processing delays or cancellation.
Telegraphic Transfer / Electronic TransferWe accept payment in British Pounds Sterling. For a quotation and our bank account details please contact our Sales Team with the details of your requirement along with your delivery address.
Shipping Charge rates to USA & Canada
Insured AirmailFrom GB£9.95 per order (depending on the weight). Includes compensation up to GB£100 for lost /damaged items. Our shopping cart will automatically calculate shipping charges for your shopping basket.
Express Courier DeliveryFrom GB£64.95 per order. Scheduled courier delivery (typically 2-4 days to arrive depending on destination*). Includes compensation up to GB£150 for lost/damaged items. Signature required on receipt. Our shopping cart will automatically calculate shipping charges based on the basket weight.
* Conditions apply - see Despatch Procedure above for details.


Quasar Electronics Shipping Rates and Payment Options: WorldwideRest of the World

The prices quoted on our website are in British Pounds Sterling. You can use the Universal Currency Converter to see approximately how much our prices are in your own currency. You can pay using the following methods.
Credit / Debit Cards & PayPalOnline ordering is the most efficient way for us to process your order. Our website is safe, secure and we accept payment by PayPal and most major credit and debit cards including VISA, MasterCard, American Express, Maestro, Visa Debit, Visa Electron and Debit MasterCard's. Please do not send your card details to us by email as it is not secure!
Your account will be debited in British Pounds Sterling and converted into your local currency on your credit/debit/Amex card statement at the prevailing exchange rate.
Please provide the correct registered card holders name and address in the "Billing Information" section to avoid order processing delays or cancellation.
Telegraphic Transfer / Electronic TransferWe accept payment in British Pounds Sterling. For a quotation and our bank account details please contact our Sales Team with the details of your requirement along with your delivery address.
Shipping Charges for the Rest of the World
Insured AirmailFrom GB£9.95 per order (depending on the weight). Includes compensation up to GB£100 for lost /damaged items. Our shopping cart will automatically calculate shipping charges for your shopping basket.
Express Courier DeliveryFrom GB£49.95 per order. Scheduled courier delivery (typically 3-7 days depending on destination*). Includes compensation up to GB£150 for lost /damaged items. Signature required on receipt. Our shopping cart will automatically calculate shipping charges based on the basket weight. * Conditions apply - see Despatch Procedure above for details.

 

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