Christmas Delivery Last Order Dates plus Our Festive Season Office Hours and Order Despatch Schedule
COVID-19 Supplemental Ordering Information
Last updated 24 Feb, 2021
We continue to despatch orders using Royal Mail and our other couriers. You may find delivery times are longer than usual, even for express delivery services like Next Day, Royal Mail Special Delivery and International Express Courier. Most domestic deliveries are arriving on time and express services are given priority over standard services. However, delivery charges will not be refunded and consequential loss claims will not be considered if items are delivered later than expected.
If we find that we are unable to despatch your order for any reason, we will contact you to confirm if you wish to put your order on hold until such time as we can despatch or instead cancel the order and refund your payment in full.
Thank you for your support and understanding at this challenging time.
Last Recommended Ordering Dates for Pre-Christmas Delivery
Express delivery service orders received before 14:00GMT Monday to Friday (excluding bank holidays) will be shipped that day (subject to stock availability - conditions apply).
All other shipments are sent by Royal Mail or ParcelForce. The dates detailed below are based on the recommended last posting dates for Christmas provided by the Royal Mail and ParcelForce. We can only guarantee that goods will be dispatched from us by these dates. We are unable to guarantee that the Royal Mail/ParcelForce will deliver the goods to you before Christmas, so please order earlier if possible to avoid disappointment.
| Pre-Christmas Delivery Service Options | Last Recommended Ordering Date |
| UK Next Working Day Delivery - All Regions & Options | 2pm Tuesday 22 December 2020 |
| UK Standard 3-7 Working Day Delivery - All Regions | 2pm Friday 18 December 2020 |
| Standard Airmail - Western Europe (excluding France, Greece, Poland) | 2pm 14 December 2020 |
| Standard Airmail - USA | 2pm 13 December 2020 |
| Standard Airmail - Canada, France, Greece, Poland | 2pm 10 December 2020 |
| Standard Airmail - Cyprus, Eastern Europe | 2pm 9 December 2020 |
| Standard Airmail - Africa, Caribbean, Central & South America, Middle East | 2pm 6 December 2020 |
| Standard Airmail - Australia | 2pm 5 December 2020 |
| Standard Airmail - Asia, Far East (including Japan), New Zealand | 2pm 4 December 2020 |
| International Express Courier | Express courier services - 2-7 working days depending on location - please ask before ordering |
Christmas 2020 & New Year 2021 Sales Office Hours
| Date | Day | Sales Office Hours |
| 23 December 2020 | Wednesday | 08:30 - 17:00 |
| 24 December 2020 | Christmas Eve | 08:30 - 15:00 |
| 25 December 2020 | Christmas Day | Closed - No Despatches |
| 26 December 2020 | Boxing Day | Closed - No Despatches |
| 27 December 2020 | Sunday | Closed - No Despatches |
| 28 December 2020 | Bank Holiday Monday | Closed - No Despatches |
| 29 December 2020 | Tueday | 08:30 - 17:00 |
| 30 December 2020 | Wednesday | 08:30 - 17:00 |
| 31 December 2020 | New Years Eve | 08:30 - 15:00 |
| 1 January 2021 | New Years Day | Closed - No Despatches |
| 2 January 2021 | Saturday | Closed - No Despatches |
| 3 January 2021 | Sunday | Closed - No Despatches |
| 4 January 2021 | Normal office hours resume | 08:30 - 17:00 |
Christmas 2020 & New Year 2021 Order Despatch Schedule
Please note that orders placed during the festive period will be despatched as follows (subject to stock availability - conditions apply).| Orders Received BEFORE 14:00 GMT on | Scheduled Despatch Day | Next Day Service Expected Delivery Date |
| 20 December 2020 | 21 December 2020 | 22 December 2020 |
| 21 December 2020 | 21 December 2020 | 23 December 2020 |
| 22 December 2020 | 22 December 2020 | 23 December 2020 |
| 23 December 2020 | 23 December 2020 | 24 December 2020 |
| 24 December 2020 | 29 December 2020 | 30 December 2020 |
| 25 December 2020 | 29 December 2020 | 30 December 2020 |
| 26 December 2020 | 29 December 2020 | 30 December 2020 |
| 27 December 2020 | 29 December 2020 | 30 December 2020 |
| 28 December 2020 | 29 December 2020 | 30 December 2020 |
| 29 December 2020 | 29 December 2020 | 30 December 2020 |
| 30 December 2020 | 30 December 2020 | 31 December 2020 |
| 31 December 2020 | 31 January 2021 | 4 January 2021 |
| 1 January 2021 | 4 January 2021 | 5 January 2021 |
| 2 January 2021 | 4 January 2021 | 5 January 2021 |
| 3 January 2021 | 4 January 2021 | 5 January 2021 |
| 4 January 2021 | 4 January 2021 | 5 January 2021 |
Wishing all of our customers a very Merry Christmas
and a Happy New Year!
